5 Reasons Why Customers Trust Evlo

Putting you first.

As a branch-based business, customer service is at the heart of what we do here at Evlo. But don’t just take our word for it! Here are five reasons why our customers trust us, year after year…

1 We’re award-winning! We were delighted to win the Best Customer Service award in the Moneyfacts Consumer Awards 2023 earlier this month, as well as scooping the Non-Mainstream Loan Provider of the Year for the fourth year running! What makes these awards so special is that they’re voted for by genuine customers. The judges combine honest customer feedback with their own professional assessment before selecting the winners, meaning they’re a true reflection of a company’s standards.

2 We don’t judge We understand that everyone’s financial circumstances are different. Our branch-based staff take the time to talk to each customer and understand their individual situation with no judgement, as this recent Feefo reviewer explains: “Really friendly team. Non-judgemental and extremely helpful. I was called into their Bexleyheath branch to finalise the loan and sign documents. Communication was clear from the get-go, and I am extremely grateful for their help. 10/10.”

3 We take the time to explain Applying for a loan can be complicated! There are forms to fill in and questions to answer, and at times, it can feel overwhelming. Our staff are trained to fully explain the application process, supporting you at every stage to ensure you understand what’s happening. This Feefo reviewer outlines the service they received: “Evlo assisted me in my current financial difficulties. Killie was amazing and understanding throughout my situation and provided a thorough explanation regarding procedures. All colleagues are polite and respectful and place the client’s needs as paramount.”

4 We can help when others can’t As a non-mainstream loan provider, we’re often able to provide credit when traditional high street lenders can’t. If you’ve been turned down for a loan elsewhere – perhaps because you’re self-employed, in a new job, or had financial troubles in the past – try speaking to one of our branch staff instead, as Feefo reviewer LB did: “I’m trying to start over in rebuilding my credit, and Evlo has given me the opportunity to do just that. Manni really worked hard on my account to ensure I was able to get a loan. I am truly thankful and appreciative of the time and effort spent. I would highly recommend them if you’re in a situation where obtaining credit is hard. Thank you, Manni and team.”

5 We are timely We understand that you would want access to the funds as soon as possible. That’s why, once you’ve been approved for a loan, we work hard to ensure the funds are in your account ASAP. Here’s what one Feefo reviewer had to say: “Friendly and efficient service. Evlo explained my options and helped me choose the right product for my needs. The funds were in my account quickly after completing my application, which was very straightforward.”